Rental Policy

Reservations

  • A deposit and a signed rental agreement are required to reserve a rental.
  • Deposits are non-refundable, but can be applied to future rentals (See Cancellation Policy below).
  • Deposit must be received within 24 hours of placing the reservation for the rental to be considered reserved.
  • If there is an unpaid balance prior to delivery, remaining balance will be collected by Jumpin’ Jades prior to the setup of rental.

Acceptable forms of payments

  • We accept MasterCard, Visa, Cash, or Money Orders.
  • Checks may be accepted by organizations at the discretion of Jumpin’ Jade.
  • Sales Tax is not included in the list price of rentals. Sales Tax will be applied to all rentals.

Unit and Equipment Delivery

  • Inflatables will be delivered to the address specified on the Rental Agreement.
  • Jumpin' Jades employees are not required to wait on person renting equipment past 15 minutes, unless prior arrangements have been made.
  • Jumpin’ Jades will review Rental Agreement and Safety Rules prior to setting up the unit.
  • Jumpin’ Jades will also pick up the unit at the specified time. Please note that Inflatable can be picked up prior to the specified time if there is inclement weather.
  • Inflatables can be setup on any level surface such as grass, asphalt, or dirt. The surface area MUST be free of rocks, sticks, tree branches, and fecal material.
  • Inflatables require a 110 VAC outlet that is located within 100 feet of the inflatable. Residential outlets are sufficient.

Setups at Parks/Government Facilities

  • If you are having an event at a park or government facility, please find out any requirements and if a permit is required. It is the responsibilty of the customer to verify if there are any electrical outlets.
  • If outlets aren’t available, a generator will be required. Jumpin' Jades has generators available for an additional cost.

Bad Weather

  • Inflatables cannot be used during rain, thunderstorm or high winds. If rain is in the forecast, you have the option to call and cancel 1 hour prior to the time of delivery.
  • Jumpin’ Jades may contact you prior to delivering the inflatables to see if you would like to cancel.
  • If you insist on delivery, and Jumpin’ Jades is not able to setup due to unfavorable weather conditions, your deposit will not be refunded.
  • Unfavorable weather conditions include rain, snow/ice, high winds, muddy conditions, or temperatures below 40 degrees.
  • If inclement weather occurs after the setup of the inflatables, no refunds will be given.
  • Jumpin’ Jades has the RIGHT TO CANCEL your reservation if inclement weather is imminent, up to the time of delivery.
  • In the event that it does rain during your rental period, exit the inflatable, but leave it inflated.
  • You can reenter the ride after it has completely dried. To speed up this process an adult can dry the inflatable with a towel.
  • Absolutely, under no circumstances should riders enter the ride if it is raining or wet. Wet vinyl is slippery and dangerous.
  • In addition, if winds exceed 25 MPH. The unit must be exited and then deflated.